An open letter to Twitter

You know we love you. We care for you, we defend you at every opportunity. We tout your good points and how people have used your service to save lives, raise money for good causes, act as a customer service funnel and generally bring us all closer together.
But you’re letting us down.

Twitter DownAlready we are just giving up for the day if you’re not there when we need you. We’re starting to meet new people on other services and finding other ways to network with our friends.

Every day more and more people are saying bad things about you, hosting Twit-outs and moving in droves to FriendFeed. Thing is, FriendFeed is not Twitter and we want to be loyal, we want to help.

It’s time for an intervention. We know you’re trying, and you are few, but we know you just got some funding to help you update. Add to the team. Get an evangelist (or an apologist?) who can put out some fires.
Cut off the API access for a bit, just until you get things under control. We’ll understand – for a while.

Here’s what some of your loyal users think you could do to fix it. Maybe they’re right, maybe they’re wrong, but surely you could take a look and see what they are saying?